Frequently Asked Questions

Building an app is hard work. We'll help answer any questions that you may have.

What's the difference between building an app for the App Directory and building an app for my team?

Based on your needs, most developers either fall into one bucket or the other. You'll find a quick rundown of the differences below.
If you're looking for more info on either camp, visit Creating a Public App or Creating a Private App.
Public Apps
Private Apps
Eligible for the App Directory
SurveyMonkey account needed by Developer
Plan needed to utilize app functionality
SurveyMonkey account needs to be an enduser of the app
Who purchases user's SM accounts
End User
How many accounts can access the app
One SurveyMonkey account or one Team
API call limits*
starting at 500 calls/day (contact sales)
Requires approval before launching
*Please see our API Developer Terms for more guidelines when building with our API.
**Limits are subject to change

How do I get support or suggest a feature for the SurveyMonkey API?

Reach out to our team for help or feedback by visiting our contact page.

Where can I read about the SurveyMonkey API scopes?

Public app developers should understand which scopes they'll need. You can read more about scopes in our API Documentation.

How do I download the actual text responses from my survey?

Visit our SurveyMonkey API documentation to read about this and the other things you can achieve with our endpoints!

How do I purchase more API calls?

If you're building a Private app and think you need a higher API limit you should reach out to our sales team.

How do I revoke an access token?

You can refresh your app's credential in the settings for your app in the developer portal. This will refresh your secret, revoking all access to your app.
Something missing? Reach out through our help center